St Bartholomew's Hospital

St Bartholomew's Hospital 2020-09-14 Person 5 5 0

Staff attentive. Hospital spotless. Surgeon Dr Ahmit Bhan excellent.

St Bartholomew's Hospital 2020-09-13 Person 5 5 0

The stuff was absolutely amazing, starting with the doctors and the nurses in the surgery theatre and all the nuses on the ward which took very good care of me. The whole exeprince was very good and make me feel relaxed at all times. A big, big thank you to all the stuff , you are doing an amzing job and admire your professional skills!

I can't think of anything , as everything was explain to me before and after the surgery.

St Bartholomew's Hospital 2020-07-31 Person 4 5 0

I have a CPAP machine and the mask developed a split which meant that I could not sleep properly and neither could my wife. I rang the Lung Function Team and was answered within two minutes. I was promised a reply and received that reply within thirty minutes. After explaining the problem I was promised a replacement mask by courier and that mask arrived within forty eight hours. I thought the service provided was exemplary and has greatly helped me . A torn mask sounds minor but it was causing great discomfort and the way the problem was resolved deserves much thanks

St Bartholomew's Hospital 2020-02-05 Person 5 5 0

During my stay at St Barts i stayed in Intensive Care, CCU and then on a recovery ward, in each area i was cared for as if i were a part of a family and i was kept fully informed regarding my progress and constant feedback was available at all times. The handover process was very thorough and enabled different shifts to carry out continued care for me as the patient without hesitation. If i could think of anything that might have improved my experience it certainly wouldnt be anything to do with care it would be something more trivual like being easier access to the controls to adjust the bed as you are less mobile post op.

St Bartholomew's Hospital 2019-11-11 Person 4 5 0

Gave me good Advace and choices in my treatment and care

St Bartholomew's Hospital 2019-10-23 Person 5 5 0

I am so grateful to Barts.

St Bartholomew's Hospital 2019-10-04 Person 4 5 0

I have dealt with Lung Function Physiotherapy before and found them difficult. My father's bipap machine stopped working and When I said could I swop it for a working one when I visited the dept. in a couple was told that a seperate appointment would have to be made. On our latest visit we were dealt with by Alex Long, she was just so nice. She explained things and was so helpful. A real star.

St Bartholomew's Hospital 2019-09-30 Person 3 5 0

All of the hand sanitizers are empty on the ground floor, shocking.

St Bartholomew's Hospital 2019-09-21 Person 5 5 0

Just wonderful

St Bartholomew's Hospital 2019-09-05 Person 4 5 0

I was an inpatient at St Barts for 1 week following a scheduled aortic valve replacement. Directly following my surgery, I was admitted to ITU, my next of kin was not informed of how the surgery went and despite ringing 6 hours after I went in (as advised) she was told to ring back and then could not get through to speak to anyone in ITU for an hour. The communication following my surgery could have been better to reassure and ease the stress and worry of my relatives. During my stay on ITU, HDU and ward 4A the nurses, doctors, pharmacists, porters and all other staff I interacted with were kind, thorough and professional. Following my surgery I was very thankful for staff who clearly wore name badges, I felt I built a better rapport and was able to remember their names better when reinforced with a badge. It enabled me to feel I could ask for help and engage with the staff better. When a staff member was not wearing a badge, despite introducing themselves, I found it difficult to remember their names and therefore felt there was less connection. There was some degree of miscommunication or complacency on discharge as I had to ask for my patient implant card (for my mechanical valve) and they had misplaced it. 6 weeks on I still do not have my implant card, which by law they are required to provide me, and no resolution has been found to provide a new one. Again, communication could be better. During my 6 week check up, I did not feel there was continuity of care, the clinic was running 1 hour 20 minutes late, and when I was eventually seen, it was by a disinterested member of staff who I had not met before. Given I had questions relating directly to my surgery, it would have been preferable to see the consultant or registrar surgeons who actually operated on me or the doctors who followed up with my care during my stay. I did not feel I got sufficient answers from the questions I posed due to the staff member not being present before, during or after my surgery so I felt the appointment was a bit of a waste of time.